It's easy! By setting up a list of searches, you can find customers in your area and start an immediate conversation. Here are 3 easy steps. First, find words and phrases that relate to your products or services. If you’re a locksmith, try “locked keys in car”. 

Next, respond to the relevant search results by starting a conversation or making the person an offer. 

And finally, seal the deal and fulfill your end of the bargain. The system will automatically record all conversations for future viewing.

Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships. With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.

Did you know that 90% of small businesses have Facebook pages, but that almost one-third of them have less than thirty-two fans? 

Building an engaged audience can be difficult, and for many local businesses, it’s the reason why they quit updating their pages long ago.

To create a successful following on social media, every post needs to have value. This means posting timely, relevant, and engaging content.

• Post calendar―Effectively manage and schedule posts using a convenient calendar view
• Mobile-friendly—Social Marketing is fully mobile responsive so you can work how you want
• Analytics—Rich engagement statistics on your social posts
• Lead finder—Configure keyword searches and geo targeting to find and engage with your target audience
• Ready-to-post content library—Use your favourite RSS feeds to discover great content to use in your social media marketing
• All-in-one composer—Post to Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn
• Direct Instagram scheduling―Plan Instagram posts in advance and then sit back while Social Marketing publishes them automatically
• Google Posts support―Promote your clients’ upcoming events, make special announcements, share timely offers and more
• Configurable notifications―Easily configurable for each of your users— get notifications on new leads, customer replies and more
• Customer engagement―Get an aggregate view of all customer posts and respond to them directly from Social Marketing
• Clickable.bio for Instagram―Transform your Instagram posts into a shoppable gallery and turn social fans into paying customers

Social Marketing tracks post performance data on all posts made through the app and in some instances, posts made outside of the product.

Social Marketing will pull in historical data and post performance for posts made organically through Facebook, Twitter, and Instagram (from the moment it became a business profile) or another social media publisher.

Link Performance allows you to monitor and track the links in your posts. See how many link visits originate from the different social networks or from Dark Social.

Dark Social refers to the visits that can't be tracked due to their origin; Dark Social includes links shared through email, messenger, or text messages.

Use the link shortener in the composer to track your first link.

You can create a post and customize it per social channel by clicking on the "Customize by account" button in the top right of the composer. After customizing, it only takes one click to schedule or publish all of these posts to the different channels.

The Content tab functions like an RSS feed. It allows you to conveniently discover and re-publish interesting and relevant content using the share button.

Set up relevant content searches in the Settings > Interesting Content tab to control what is populated here.

To search our library of RSS feeds you can select the search button, or to add an RSS feed that isn't in our system, you can also select add. From here you can add the relevant feed URL and give it a name and category assignment.

Planning and publishing content through Social Marketing is flexible and easy. Using the Composer, you can:

• Immediately publish the post
• Schedule the post to be automatically published at a date and time of your choice
• Save the post as a draft
• Save the post as a draft with a scheduled date (this will not be published until you schedule or publish the post)
• Save the post as a template to use in the future

Through the Multi-Location Business App, you can post to multiple Facebook pages in one go. Maintain brand consistency while keeping each location local through dynamic content and easy customization. 

Get a high-level overview of your overall brand, or drill down to analyze how each location is performing---all from one app.